Web and phone support
Oasis America works as a bridge between your team and our hardware factories overseas to take your consumer electronics ideas from concept to product. Our technical support services include the following:
Web Based Support
- Customer registration, signup, and tracking
- Hosted and staffed online live chat
- Self-help knowledgebase and FAQs including video tutorials and demos
- Facebook monitoring and posting
- Email support services, customer service forms, and web ticketing
Call Center Support (USA-based)
- 5-day or 7-day operation; 8am-11pm, or 11am-8pm or 24 hours
- Dedicated Toll-free number - optional
- 90-day or 12 month term
- Branded or generic greetings and messaging
- Shared or dedicated phone operators
- Level 1, 2, and 3 engineering escalation all onsite
- Customer touch and issue resolution tracking system, with reporting options
Lifecycle Logistics
- RMA and spare parts depot service
- with EU pay, 1-way or 2-way shipping options
- new replacement or refurbished units
- Sale of spare parts to end user
- Minor repair services
- Complete refurbishment and repacking services
- Refurbished and EOL stock liquidation
- Dead unit disposal
- Spare parts inventory maintenance
Next Steps...
Ready to get started? Contact us!