Our Services – After Sales/Technical Support

Web and phone support

Oasis America works as a bridge between your team and our hardware factories overseas to take your consumer electronics ideas from concept to product. Our technical support services include the following:

Web Based Support

  • Customer registration, signup, and tracking
  • Hosted and staffed online live chat
  • Self-help knowledgebase and FAQs including video tutorials and demos
  • Facebook monitoring and posting
  • Email support services, customer service forms, and web ticketing

Call Center Support (USA-based)

  • 5-day or 7-day operation; 8am-11pm, or 11am-8pm or 24 hours
  • Dedicated Toll-free number - optional
  • 90-day or 12 month term
  • Branded or generic greetings and messaging
  • Shared or dedicated phone operators
  • Level 1, 2, and 3 engineering escalation all onsite
  • Customer touch and issue resolution tracking system, with reporting options

Lifecycle Logistics

  • RMA and spare parts depot service
  • with EU pay, 1-way or 2-way shipping options
  • new replacement or refurbished units
  • Sale of spare parts to end user
  • Minor repair services
  • Complete refurbishment and repacking services
  • Refurbished and EOL stock liquidation
  • Dead unit disposal
  • Spare parts inventory maintenance

Next Steps...

Ready to get started? Contact us!